Customer Success Manager; Remote

Position: Customer Success Manager (Remote )
Customer Success Manager (Remote – South Africa)
About the Company
Crises Control is an award-winning SaaS platform that helps organisations prepare for, respond to, and recover from incidents and crises. Our technology protects people, assets, and reputations when it matters most, serving enterprises, schools, transport operators, and government organisations worldwide.
As we continue to grow globally, we’re building a world‑class Customer Success function and are looking for a passionate Customer Success Manager to help customers achieve maximum value, renew with confidence, and expand their use of our platform.

Role Overview
As a Customer Success Manager, you will own the post‑sale relationship with a portfolio of customers and act as their trusted advisor. You will guide onboarding, drive product adoption, and demonstrate measurable value and resilience impact, working closely with sales, product, and support teams to ensure long‑term customer success.

This role offers a unique opportunity to influence and shape our growing Customer Success function while helping organisations strengthen their crisis and resilience capabilities.

Key Responsibilities

Onboarding & Implementation

Lead customer onboarding, implementation, and training sessions
Support initial platform setup and adoption
Run customer drills, simulations, and best‑practice workshops to demonstrate early value

Adoption & Engagement

Monitor customer usage and health metrics, proactively addressing risks
Develop and execute customer success plans aligned with business objectives
Deliver ongoing training and engagement sessions

Drive renewals by clearly demonstrating ROI and value
Identify opportunities to expand platform usage across sites, modules, and integrations
Partner with sales on upsell and cross‑sell opportunities
Advocacy & Relationship Building

Build strong relationships with stakeholders across IT, Security, HR, Marketing and leadership teams
Conduct Executive Business Reviews and present value reports
Develop customer advocates through case studies and testimonials

What We’re Looking For

3–5 years’ experience in Customer Success, Account Management, or a similar customer‑facing SaaS role
Strong communication, presentation, and relationship‑building skills
Proactive problem‑solving mindset and ability to manage customer risk
Experience managing onboarding, adoption, and renewal cycles
Ability to analyse usage data and translate insights into action
Experience working with global customers and cross‑cultural teams
Experience in resilience, crisis management, or business continuity platforms is an advantage
Fluent English required; additional European languages are a plus

Work Requirements
Candidates must have:

A reliable, high‑speed internet connection
A quiet, dedicated home workspace
Their own laptop and mobile phone

Why Join Crises Control?

Be part of a fast‑growing SaaS company making a real‑world impact
Help organisations protect people and operations globally
Opportunity to influence and grow with the Customer Success function
Remote‑first, international work environment
Clear career progression opportunities as the team expands

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