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Customer Service Agent - WORK FROM HOME
Remote / Online - Candidates ideally in
Cape Town, 7100, South Africa
Listed on 2026-03-14
Cape Town, 7100, South Africa
Listing for:
SA Commercial (Pty) Ltd
Remote/Work from Home
position Listed on 2026-03-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Working Hours (UK Time Zone)
This role operates on an out-of-hours shift basis covering the following times:
Monday to Friday
- 00:00 07:30
- 18:30 23:59
Saturday
- 00:00 07:30
- 17:00 23:59
Sunday
- 00:00 09:30
- 17:00 23:59
Shifts will be scheduled within these time frames. Candidates must be flexible and able to work overnight, weekend, and public holiday shifts as required.
Systems & Tools
- Webex
- Outlook
- Internal booking and form system
Skills & Experience Required
- Previous contact centre or customer service experience preferred
- Strong verbal communication skills
- Excellent listening skills and empathy
- High level of accuracy and attention to detail
- Ability to work efficiently under time pressure
- Strong administrative and data-capturing skills
- Comfortable working night shifts and weekends
- Basic computer literacy and experience using communication platforms
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