Admin Officer – Social Security and Child Support; SSCS

Overview

Proud to serve. Proud to keep justice going. Our Administration Officers play a critical role, providing excellent administrative support to Court users, judiciary and management.

Our administrative teams are the core of our National Services delivering great customer service to enable Justice.

At Social Security and Child Support (SSCS) we are responsible for a variety of general administrative duties to progress cases through the tribunal system. Our teams will be expected to liaise with Judiciary and venue clerks as well as feel comfortable answering phone calls from our contact centre or other offices.

Typical roles include data entry of paper and digital work, making sure these entries are accurate, telephony, customer complaints and correspondence. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.

You will deal with enquiries from service users via post, email and telephone. Types of work we deal with include case management, queries from clients and Judiciary, and general processes, for example, processing further evidence or listing an appeal for a hearing.

• Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills
• Exceptional attention to detail

For a full job description, please read supporting document included below before applying.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and will be determined by the business only when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Occasional travel to other courts

For this post, occasional travel to other National Services sites may be required for cover when needed.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.