Customer Enrolment Executive

Customer Enrolment Executive – Alderley Edge, Cheshire

Salary: £27,000 per annum

Hours Per Week: 40 Hours per week

Working Patterns: Monday – Friday flexible working hours. Office based, with 1 day working from home if desired. The role may require flexibility in working hours, including occasional weekends and be on site during peak operational periods, particularly in the summer season.

Vita Group is a developer and operator of high-quality, intelligent residential communities that are redefining renting, co-living, and urban life.

Through its innovative family of brands, Vita Group designs, develops, and operates tailored living environments that enable people to thrive at different stages of their lives.

Vita Student delivers inspirational spaces and experiences to enhance university life. House of Social reimagines shared student living, blending accommodation with vibrant food, drink, and music destinations. Uhaus brings modern, city-centre build-to-rent living for professionals, while Union redefines co-living with flexibility and community at its core.

Working with our Sales Teams and maintaining regular contact with our customers, our Customer Enrolment Executive works to ensure that each and every new customer has a clear understanding of what life at Vita Student looks like, months before they even move‑in. Working within a team in our head office in the UK but as part of a larger team based across China, India and Spain, you will be protecting our bookings against future cancellations or payment arrears, whilst encouraging customers through our self‑serve tenancy management platform.

• Complete outbound calls, emails and messages to new customers, including speaking to authorised third parties where permission is given, to ensure that the customer has chosen the correct contractual options for their needs.
• Working closely with our Sales Teams and maintaining regular engagement with students, help ensure that each resident feels heard and understood, proactively resolving issues and contributing to a welcoming and supportive living environment.
• Triage inbound contact from customers who have questions or queries about their upcoming stay via email, phone call and web chat; working to ensure response times are within the target for the season, and escalating customers where appropriate.
• Maintain accurate logging of resident contact via the customer relationship management system.
• Develop relationships with Global Sales Teams to facilitate efficient communications with new residents.
• Support efficient handling of the post‑booking cancellations process in line with company procedure.
• Upsell additional services or products to current residents to generate additional revenue.
• Provide support to customers regarding payment‑related queries, including payment plans, deadlines and transaction issues.

A talented and ambitious customer focused professional looking to gain quality experience in a dynamic entrepreneurial business as part of their own personal career path.

• A natural problem solver with strong negotiation skills.
• Familiar with the UK university system.
• Accurate data entry and reporting using Microsoft Excel & online web‑based tools.
• Passionate about connecting with and understanding customers.
• Confident and articulate when speaking on the telephone, including in an office setting.
• Good team working experience with the capability to work on own initiative.
• Excellent planning and organisational skills.
• Flexible and adaptable when plans or policies change, often at short notice.
• Strong working knowledge of Office 365 suite (particularly Outlook and Excel).
• Sales experience would be ideal but not essential.

• Have a high standard of English (written and oral).
• An excellent listener and all‑round brilliant communicator.
• Flexible and adaptable when plans or policies change, often at short notice.
• A strong sense of ownership, emotional intelligence, and a determination to turn challenges into results.
• Resilient and persistent with a can‑do attitude. Not discouraged by rejection or difficult…