Housing Officer, Customer Service​/HelpDesk

Housing Officer

Salary: £38,480 - £44,720 per annum.
Dependent on skills, experience and qualifications
Hours: 35 hours per week
Location: The role is home based and covering a patch in Somerset and Dorset, there will also be travel to the West Region office in Dorchester on a monthly basis.

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas

We are passionate about providing a first‑class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch reporting into a Regional Housing Manager. You will deliver a great range of services to our residents, including:

• Managing rent accounts
• Managing anti‑social behaviour
• Letting empty homes
• Resident engagement and community events
• Managing estate services and undertaking health and safety inspections
• Tenancy management

This role offers a great opportunity to make real impact on people’s lives, developing the skills and experience to start or continue your career in housing.

This is a role where no two days are the same.

Take a look at the full job description here to find out more about this exciting role.

You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be able to work remotely and be able to manage your time effectively.

You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.

You will need to be able to drive and have access to a vehicle as all of our Housing Officer patches cover a large geography.

You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:

• Previous experience in housing management or a customer service background
• Knowledge of rent collection processes
• Commitment to providing excellent customer service
• Excellent time management skills
• Strong team player
• Flexibility and the ability to work in a dynamic environment
• Access to your own car for business use

• Annual Leave:
  Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
• Enhanced Pension:
  Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle to Work Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.