CS Uber Rides DACH Support Team

What You’ll Do

Support Uber drivers and riders via inbound calls. Resolve issues using provided procedures and knowledge base articles, or escalate when necessary.

• Payment and account-related questions.
• Route or fare reviews.
• Feedback or complaints about drivers/riders.
• Lost & found cases (helping passengers and drivers reconnect).

Ensure smooth experiences for both drivers and riders.

Remote work from anywhere in Turkey.

Competitive salary & bonuses earn up to ~43,000 TL/month with incentives.

International exposure support the German-speaking market across Europe.

• Meal card allowance (4,500 TL).
• Private health insurance (Mapfre).
• Attendance & quality bonuses.
• Paid training learn everything you need to succeed!

• Net Salary: 33,000 TL
• Bonuses:
  • Quality bonus: up to 10% (retroactive after training).
  • Attendance bonus: 5,000 TL (full amount with no absences).
• Meal Card (Sodexo/Pluxee): 4,500 TL allowance.
• Private Health Insurance:
  Provided (employee only; family can be added at extra cost).

Coverage:
Monday to Sunday, 11:00–21:00 (rotating days off).

• 11:00–20:00
• 11:00–21:00

Daily break: 75 minutes.

Weekly days off: 2 (variable).

Duration: 4 weeks (2 weeks training + 2 weeks nesting).

Schedule:

09:00–18:00

Format:
Online via Zoom

Paid training included!

• German:
  Native level
• English: B2
• Located in Turkey, able to work remotely.

Ready to make a difference for Uber drivers and riders? Apply today and become part of a dynamic, international support team!