Customer Service Representative

Work From Home as a Customer Service Representative (German Speakers)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe’s leading technology retailers?

Provide support to customers via inbound calls (emails may be added later).

• Store locations
• Online returns
• Complaint management
• Checking product stock in stores
• Product reservations (IBS)

Deliver excellent service, contributing to high customer satisfaction.

Join a long-standing, stable project with a low turnover rate. Be part of team meetings, feedback sessions, and special day celebrations.

Remote work from anywhere in Turkey.

Competitive salary and performance bonuses, earning up to 20% bonus.

Stable and established project with strong team culture and career opportunities.

Growth and development through one‑on‑one mentoring, career coaching, and promotion paths.

Public holiday perks: shifts on official holidays paid x2 by law.

• Net Salary: 30,000 TL
• Quality Bonus:
  Up to 20% of salary (valid until end of 2025)
• Meal Card (Pluxee): 4,500 TL allowance
• Private Health Insurance:
  Provided via Mapfre (employee only)

Weekdays between 09:00 and 23:00 (Summer: until 22:00, Winter: until 23:00).

Rotating shifts:

• 09:00‑18:00
• 10:00‑19:00
• 11:00‑20:00
• 12:00‑21:00
• 13:00‑22:00
• Split shift: 09:00‑13:00 / 18:00‑23:00 (every 78 weeks, with 2 days off including one weekend day)

Breaks: 1 hour daily (within 9-hour schedule).

Days off:
Sunday + 1 variable day.

Duration: 2 weeks (weekdays only, weekends off).

Hours:

09:00‑18:00 / 10:00‑19:00.

Format:
Online. Attendance is mandatory.

• German proficiency (C1/C2) mandatory
• Located in Turkey, able to work from home
• Average or above-average computer skills
• Smartphone for secure VPN login verification