Customer Support Team

Join the Media Markt / Imtron Customer Support Team (Dutch Speakers)

Do you speak Dutch at a professional level and want to work with one of Europes largest technology retailers?

We're hiring Customer Service Representatives for Media Markt & Saturn (MMS) fully remote across Turkey!

• Support customers with inquiries such as:
  • Nearest store locations.
  • Online product returns.
  • Complaints and issue resolution.
  • Stock availability checks.
  • Product reservation requests.
• Handle inbound calls (emails may be included later).
• Provide basic technical support when needed.
• Participate in team meetings, feedback sessions, and customer satisfaction initiatives.
• Enjoy career development opportunities: one‑on‑one sessions, mentoring, and promotion paths.

• Work from home anywhere in Turkey.
• Stable, long‑term project with low turnover and great team culture.
• Competitive salary & bonuses earn up to ~51,200 TL/month with incentives.
• Growth opportunities structured mentoring and support for your career.
• Extra perks: team celebrations, recognition, and bonus rewards.

Net Salary: 42,000 TL

• Attendance bonus: 5,000 TL (with 100% shift compliance, valid until end of 2025).
• Quality bonus: up to 10% of salary.
• Pluxee Meal Card: 4,500 TL allowance.
• Private Health Insurance:
  Provided via Mapfre (employee only).

Shifts between 09:00 – 20:00 CET (summer hours; winter adds +1 hour).

• 09:00 – 18:00
• 10:00 – 19:00
• 11:00 – 20:00
• 12:00 – 21:00
• 13:00 – 22:00

Breaks: 1 hour daily (within 9‑hour schedule).

Days off: 2 per week (Sunday fixed, second day variable).

Work on public holidays required (paid at 2× rate by law).

Duration: 2 weeks (weekdays only, weekends off).

Hours:

09:00 – 18:00 or 10:00 – 19:00.

Format:
Online.

Attendance is mandatory.

• Dutch (C1/C2) required.
• Solid computer skills (average or above).
• A smartphone (for secure VPN login verification).
• Ability to work remotely across Turkey.