Bilingual Content Moderator; Remote
Singapore
Listed on 2026-05-03
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
About the role
We are looking for a detail-oriented Bilingual Content Moderator to join our team on a full-time, remote basis. In this role, you will review and moderate user-generated content across digital platforms, ensuring all content aligns with community standards and platform policies. You will work cross-functionally to handle escalations, support end users, and contribute to maintaining a safe online environment for diverse communities.
Whatyou’ll do
- Review and assess user-generated content against platform community guidelines and policies
- Monitor active content queues and ensure timely, accurate moderation decisions
- Provide bilingual customer support and handle user inquiries professionally
- Identify, document, and elevate high-priority or policy‑edge cases to relevant teams
- Assist in onboarding and mentoring new moderators when needed.
- Fluency in at least two languages (written and spoken), with strong overall communication skills
- Strong analytical mindset with the ability to evaluate context and apply policy consistently
- Prior experience in customer service, trust & safety, or content review roles
- Comfortable using digital moderation tools, ticketing systems, or content management platforms
- Excellent time management and ability to handle competing priorities in a fast-paced environment
- Bachelor’s degree in a relevant field, or equivalent professional experience
At Skill Vantage, we connect talent with opportunity. We are committed to building flexible, growth-oriented work environments where professionals can thrive. Our focus is on empowering individuals through roles that offer genuine development, meaningful work, and the autonomy to perform at their best.
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