Bilingual Customer Service Representative Remote

Join the remote support team at Williams-Sonoma, Inc. as a bilingual Customer Service Representative fluent in French and English in Quebec. Deliver exceptional service via order handling and customer assistance.

This role suits empathetic and detail-oriented professionals with customer service experience. You will engage with customers across Williams-Sonoma brands, addressing inquiries and resolving issues efficiently. Your training will prepare you for a performance-driven environment, emphasizing customer loyalty through attentive service.

Key Responsibilities:

• Address customer questions about products and deliveries

• Handle orders, returns, and process credits

• Offer product information and alternative solutions

• Use company guidelines to negotiate with customers

• Maintain accurate records and follow procedures

Requirements:

• High School diploma or GED required

• 1–2 years of customer service experience

• Bilingual in French and English, written and spoken

• Strong communication and data entry skills

• Willingness to complete mandatory 4-week training

Bring your bilingual skills, customer service expertise, and attention to detail to Williams-Sonoma's team.
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