Complaints Advisor

Complaints Advisor - Financial Services (Remote)

Salary:
From 30,000 per year

Location:

Fully Remote (Work from Home)

Job Type: Full-time, Permanent

Hours:

40 hours per week (8am-8pm, Monday-Saturday)

Start Dates:
From June onwards

We are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025). This is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment, ensuring fair outcomes and high-quality customer service.

• Investigating and resolving customer complaints
• Handling complex and regulated cases
• Writing clear and compliant responses and case notes
• Communicating with customers by phone and email
• Working within FCA and compliance guidelines
• Meeting SLA, quality, and productivity targets
• Identifying risks and escalating where needed

• Minimum 12 months complaints handling experience in a UK FCA-regulated financial services role (essential)
• Strong written and verbal communication skills
• Ability to manage workload and meet deadlines
• Confident handling difficult conversations
• Comfortable working in a fast-paced environment

• Attention to detail
• Problem-solving skills
• Calm and professional under pressure
• Strong customer service focus
• Organised and reliable
• Team player with a proactive attitude

• 2 weeks training + 2 weeks supported Grad Bay
• You must pass the following checks:
  • Right to Work in the UK
  • Criminal Record Check
  • Credit Check
  • CIFAS & Sanctions checks

• Fully remote role from day one
• Join a supportive and growing financial services business
• Great opportunity to develop your career in a regulated environment
• Structured training and ongoing support

If you have FCA complaints experience and are looking for your next remote opportunity, apply today.