Remote Bilingual Call Center Representative

Location: Quebec

Provide exceptional bilingual support from the comfort of your home with MCI as a Call Center Representative. Fluent in both English and French? This role is perfect for you!

MCI, a leading Business Process Outsourcing company, is looking for Bilingual Call Center Representatives. Your responsibilities will include handling customer inquiries, translating communications, and assisting with billing. This is a great opportunity for someone with excellent interpersonal skills and prior bilingual customer service experience.

Key Responsibilities:

• Handle inbound and outbound calls in both languages

• Translate and communicate clearly across English and French

• Assist with billing, account updates, and inquiries

• Maintain detailed records of customer interactions

• Escalate complex issues to the appropriate team

Requirements:

• Must be 18 years or older

• High school diploma or GED required

• Bilingual fluency in English and French

• Excellent listening and communication skills

• Ability to work flexible shifts, including weekends

Become an integral part of MCI's team-driven culture by applying your skills in a bilingual customer support role.
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