Coordinator, Travel

Job Details

Job Title: Coordinator, Travel
Reports To: Supervisor, Travel
Working Hours: 14:00 to 22:00
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU

In Office Days: Monday, Tuesday & Thursday with Wednesday & Fridays being work from home
Other: Full Time / Mobile

RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia and consumer products.

RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.

The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, FIFA, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Merlin Entertainments, MSC Cruises, NFL, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros.,

Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit

The Travel Coordinator is responsible for organizing and managing travel arrangements for employees, clients, or executives. This role ensures that all travel-related needs, such as transportation, accommodation, and itinerary planning, are handled efficiently and cost-effectively. The coordinator also liaises with travel agencies, suppliers, and vendors to secure the best travel deals, while maintaining a high standard of customer service.
This position is offered on an initial 12 month fixed-term contract, with potential for extension or conversion to a permanent role.

Role & Responsibilities:

• Travel Management:
  Provide end-to-end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines.
• Efficient Multitasking:
  Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service.
• Recordkeeping:
  Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting.
• Travel Preparation:
  Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required.
• Proactive Issue Resolution:
  Address and resolve any travel-related issues or concerns promptly and effectively.
• Cost-Effective Travel Sourcing:
  Research and negotiate competitive travel options to meet location and budget requirements.
• Reservation and Payment Management:
  Handle all reservations, payments, and cancellations efficiently.
• Comprehensive Travel Research:
  Compare and analyse various travel options to identify the best deals and value.
• Financial Management:
  Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery.
• Emergency Contact:
  Serve as the primary point of contact for travel-related emergencies during out-of-office hours, on a rotating on-call basis shared across the Travel Team, including weekends.
• Customer Service:
  Provide high-quality customer service to travelers, addressing any concerns or issues promptly.

• Ability to handle travel-related issues and emergencies calmly and efficiently.
• Good verbal and written communication skills.
• Excellent time management skills.
• Willingness to adapt to and learn new technologies.
• A dynamic and innovative professional with a…