Coordinator, Travel

Job Details

• Job Title:
  
  Coordinator, Travel
• Reports To:
  
  Supervisor, Travel
• Working Hours:
  
  14:00 to 22:00
• Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
• In Office Days:
  Monday, Tuesday & Thursday with Wednesday & Fridays being work from home
• Other:
  Full Time / Mobile

The Travel Coordinator is responsible for organizing and managing travel arrangements for employees, clients, or executives. This role ensures that all travel-related needs, such as transportation, accommodation, and itinerary planning, are handled efficiently and cost-effectively. The coordinator also liaises with travel agencies, suppliers, and vendors to secure the best travel deals, while maintaining a high standard of customer service. This position is offered on an initial 12 month fixed-term contract, with potential for extension or conversion to a permanent role.

• Travel Management:
  Provide end-to-end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines
• Efficient Multitasking:
  Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service
• Recordkeeping:
  Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting
• Travel Preparation:
  Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required
• Proactive Issue Resolution:
  Address and resolve any travel-related issues or concerns promptly and effectively
• Cost-Effective Travel Sourcing:
  Research and negotiate competitive travel options to meet location and budget requirements
• Reservation and Payment Management:
  Handle all reservations, payments, and cancellations efficiently
• Comprehensive Travel Research:
  Compare and analyse various travel options to identify the best deals and value
• Financial Management:
  Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery
• Emergency Contact:
  Serve as the primary point of contact for travel-related emergencies during out-of-office hours, on a rotating on-call basis shared across the Travel Team, including weekends
• Customer Service:
  Provide high-quality customer service to travelers, addressing any concerns or issues promptly

• Ability to handle travel-related issues and emergencies calmly and efficiently
• Good verbal and written communication skills
• Excellent time management skills
• Willingness to adapt to and learn new technologies
• A dynamic and innovative professional with a forward-thinking attitude and approach
• A committed individual
• The ability to work under own initiative
• Able to work under pressure and take instructions from the line manager and fellow colleagues
• Demonstrate passion for results
• Interaction with internal members of staff and external clients and suppliers in a courteous and efficient manner is essential at all times
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business

• Previous experience in fast paced environments essential, travel booking or administrative experience a plus
• Good understanding of Microsoft Office including a strong understanding of Microsoft Excel

• Competitive Salary
• Company Pension
• 25 days paid holiday excluding Bank Holidays
• Paid parental leave
• Computer (Mac/Windows)
• Company Phone Allowance
• Flexible working (office/remote)
• Employee Assistance and Wellbeing Programme
• Childcare Support Policy
• Employer Sponsored Vision Programme

Diverse Is Who We Are. Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.

So, bring all of who you are, no questions asked.