Apprenticeship - Sea Logistics Customer Care Specialist

We are looking for a motivated and enthusiastic individual to join our Customer Care team in Glasgow as a Customer Care Specialist Apprentice. The role focuses on ensuring efficient and effective customer service operations, supporting international trade compliance, and optimizing logistics processes.

• Develop strong expertise in general freight forwarding processes and industry requirements to support customers and ensure high satisfaction across our core logistics services.
• Collaborate closely with Operational Care Teams to fulfil and exceed customer expectations for timely, compliant, and efficient movement of cargo.
• Maintain accurate and compliant documentation for all general freight shipments, ensuring full traceability and readiness for internal or external audits.
• Coordinate with suppliers, carriers, and customs brokers to monitor shipments and resolve any issues throughout the transport process.
• Proactively manage and resolve exceptions related to delays, damages, or regulatory compliance concerns to protect service quality and maintain supply chain reliability.
• Deliver excellent customer service through clear, timely communication and swift responses to shipment‑related enquiries.

• Minimum entry requirement:
  Five GCSEs at grades 3–9 / A*–D including Maths & English.
• Passion for providing excellent customer service, strong work ethic, and effective communication skills.
• Good planning and organisation skills with the ability to multitask and be a self‑starter.
• Experience using Microsoft Outlook and Excel is beneficial.

• Competitive starting salary of £15,600 in year one with an increase after 12 months.
• Bonus upon completion of the apprenticeship programme.
• Attractive benefits and an Apprentice NUS discount card.
• Support from mentors, line managers, and previous apprentices throughout the apprenticeship journey.

• Apprenticeship
  
  Contract:
  
  Fixed term – 2 years.
• Working hours:
  
  8:30 am – 5:00 pm, including 1‑hour lunch.
• Place of work:
  Glasgow – onsite full‑time until performance expectations are met and initial training completed. Opportunity to work from home up to 2 days a week after approval.

• Applicants must have been resident in the EEA for at least the last 3 years.
• This vacancy is not eligible for visa sponsorship or apprenticeship funding.