Customer Experience – French Speaking

£30,000 plus bonus

Northampton, Northamptonshire

£28,000 - £30,000 per annum

Customer Experience Coordinator (Maternity Contract 18 months FTC, Full-time hours)

Do you enjoy working with technical products and international customers? Are you a fluent French speaker? This role offers an excellent opportunity to join a forward‑thinking company focused on its people. As a Customer Experience Coordinator, you will provide exceptional B2B customer service, using your internal sales skills to support expansion within the business.

• Diagnose customer product requirements and provide solutions.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively, including processing sales orders and quotations.
• Consult with customers regarding the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

• At least 2 years of experience within a customer experience, customer support, or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluency in English and French.
• Good organisational skills.
• Excellent customer care skills and telephone manner.
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e‑commerce platforms such as Hub Spot, Zendesk or similar.
• Proficient in Microsoft Office:
  Word, Excel.

• 40 hours per week, Monday to Friday.
• Office‑based, work from home every Friday with early finish at 2:15 pm.
• Flexible working, ‘Smart Time’ after probation.
• 25 days of annual leave plus bank holidays.
• Contributory Paycare scheme.
• Annual salary review.

Experience will be managed in accordance with GDPR.