Customer Service Agent - University Admissions

Location: Stoke-on-Trent

Join Our Team as a Customer Service Advisor!

Are you ready to make a difference in the world of education? We are looking for enthusiastic and dedicated Customer Service Advisors to support our client's University Admissions Clearing hotline this summer! This is a fantastic opportunity to engage with prospective students and help them navigate their journey into higher education-all from the comfort of your home!

Contract Details:

Type:
Temporary
Duration:
July 2, 2026 - October 15, 2026

Hours:

Full Time, Monday to Friday, 8:00 AM - 6:00 PM
Working From Home What You'll Do:

Assist prospective students with their applications and respond to their queries over the phone.
Provide accurate and empathetic information about the admissions process.
Support new team members by addressing their questions and sharing your expertise.
Ensure every interaction results in a professional and supportive customer experience.
Record and manage information in compliance with data protection regulations.
Thrive in a high-pressure, time-sensitive environment.

What We're Looking For:

Customer Service

Skills:

A compassionate approach that puts customers first.
Communication:
Fluent in spoken and written English-clear communication is key!
IT Proficiency:
Comfortable using PCs and core Microsoft Office applications (Word, Excel, Outlook). Quick navigation through various software platforms is essential.
Attention to Detail:
Accuracy is crucial in this role!
Availability:
Must be available for the full duration of the assignment-July 2 to mid-October.
Right to Work:
Must have the right to work in the UK.

Experience:

Familiarity with higher education processes is a plus (training provided).Technical Requirements:

Personal Laptop or PC with Windows 11 or above (Apple devices, Chromebooks, and tablets are not compatible).
Up-to-date antivirus software installed.
A functioning headset (sorry, speakers are not permitted).
Access to a quiet, distraction-free home working environment. If you are ready to embark on this rewarding journey and make a positive impact in education, we want to hear from you! Apply today and take the first step towards an enriching summer experience!

Ready to Apply?
Send us your application now and let's start this exciting journey together! Your future awaits!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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