Social Media and Digital Customer Support Advisor

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Pay:
  Hourly rate of £12.25
• Location:
  
  Hybrid role with 2 days in our Belfast office and 3 days working from home
• Address:
  49 E Bridge Street, Belfast BT1 3NR
  
• Full time permanent: contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

• Discount on car and home insurance with AXA
• 28 days paid holidays
• Refer a friend incentive
• Employee Assist Program - a range of support and resources, accessed free
• Workplace Savings platform - access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources
• PUREGYM discount and 0% joining fee
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

• Excellent English & Polish verbal/written skills
• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Fully flexible between 8am-12am (Midnight) Monday to Sunday
• Minimum broadband speed of 10
  
  Mbps and a private/distraction free location when working from home
• Spotless record, free from any credit, criminal or disciplinary issues

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

G  Belfast - Maysfield