Specialist, Community Management

Work Arrangement:
Hybrid (Home Office/Richmond Hill Office)

At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and put people, quality, and experiences before transactions.

If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

• Engage with customers and fans across Mazda Canada’s social channels, responding quickly and in a brand‑aligned tone.
• Build authentic relationships and identify advocates, superfans, and standout User‑Generated Content (UGC) creators.
• Monitor forums, groups, and broader conversations to understand owner sentiment and emerging themes.
• Support vehicle and campaign launches through proactive engagement, FAQs, and insights.
• Curate and organize high‑quality UGC for brand storytelling, including rights management.
• Track engagement metrics, sentiment trends, and recurring questions to inform internal teams and create action plans.
• Help manage sensitive topics and escalations in collaboration with internal teams.

• Post‑secondary education in Communications, Public Relations, Marketing, or a related discipline.
• 2–3 years of professional experience in community management, social media, customer engagement, or a related role (agency and/or corporate experience considered).
• Strong written communication skills, with the ability to adapt tone and messaging for different audiences and platforms while staying aligned to brand voice.
• Demonstrated problem‑solving, critical thinking, and sound judgment when prioritizing and escalating sensitive or high‑impact issues.
• Hands‑on experience with major social platforms (e.g., Facebook, Instagram, You Tube, Linked In).
• Experience with third‑party tools (e.g., Hootsuite, Sprinklr, Sprout Social, Emplifi) is an asset.
• Experience monitoring and reporting on social KPIs and community engagement metrics; comfort translating data into clear, actionable insights.
• Customer‑first mindset with professionalism, empathy, authenticity, and attention to detail.
• Ability to collaborate cross‑functionally across internal departments to investigate and triage customer concerns and close the loop.
• Bilingual in French and English (spoken and written) is strongly preferred.

Hiring Hourly Range for position: $29.50 - $37.20/hr CAD.

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.