Customer Service Agent

Position: Customer Solutions Agent

Location: Kilmarnock (Hybrid)

Salary:£26,000 + up to £500 monthly bonus

• Hybrid working: 3 days in the Kilmarnock office, 2 days working from home (after 3 months)
• 37.5 hours per week (Mon–Thu shifts 8 am – 8 pm, Fri 9 am – 5 pm, and 1 in 3 Sat shifts 8 am – 2 pm)
• 28 days holiday (increasing to 31 days after 5 years)
• Company pension: 5% employee and minimum 4% employer contributions
• Life assurance (3 × annual salary)
• Free medical, dental and optical healthcare cash plan

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Driven and confident individual, willing to learn new skills.
• Strong computer skills.
• Available for Monday‑Friday and occasional Saturday shifts.
• Must be able to pass a credit check and disclosure check to be successful in this position.