Global Logistics Customer Service Specialist — Remote

Move forward as Customer Service Specialist at DSV in Hapert

Would you like to be responsible for your own international key accounts and support customers from A to Z? At DSV Air & Sea in Hapert, you will have the opportunity to turn customer satisfaction into concrete results every day within the automotive and high-tech sectors.

Ensuring customer orders, shipments and warehouse processes run smoothly for international key accounts: you work on it.

How do you do this? As a customer service specialist, you are the main point of contact for our international customers within the automotive and high-tech sectors. You keep an overview, communicate quickly with customers, carriers and colleagues, and ensure that shipments are processed correctly, on time and according to agreement. You achieve this by:

• maintaining daily contact with customers, international colleagues, carriers and internal departments regarding sea freight, road transport and express shipments;
• organising and following up on inbound and outbound shipments to and from the warehouse;
• monitoring correct inbound and outbound processes, stock levels and administrative processing in the warehouse management system;
• resolving customer questions, deviations and operational challenges, ensuring clear communication and suitable solutions.

Your team stands out within DSV because of its approachable collaboration, positive atmosphere and the way colleagues help each other. You will work in a fast-growing team of 5 colleagues. Hard work is part of the job, but so is having a laugh together.

DSV is a global supplier of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach by air, sea, rail, courier or road transport, or where we cannot offer warehouse storage.

“As a customer service specialist, you are responsible for your own customer from A to Z. It is precisely this combination of customer contact, logistics dynamics and ownership that makes this role so strong,” says Rolf Sliphorst, Manager Logistics & Facility, Air & Sea NL.

In the Netherlands, we operate from more than 40 locations, with over 5,000 colleagues. Together, we take on the challenges of a rapidly changing environment. We make quick decisions at every level and combine ambition with teamwork. This is how we move forward and make a difference together.

• experience in a logistics environment, preferably in a customer service role;
• a good command of the English language;
• strong communication skills and a solution-oriented mindset, enabling you to switch quickly between customers and colleagues;
• full-time availability and willingness to complete both a VOG and VGB screening.

It all counts for this vacancy of customer service specialist in Hapert. Furthermore, it is naturally important that you feel at home with us. That will certainly be the case if you like taking initiative, show courage and want to grow together with DSV.

Working at DSV means working for one of the leading players in the logistics market. DSV is entrepreneurial, competitive and always wants to grow as an organisation. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

• a suitable salary, based on your knowledge and experience;
• 28 days of annual leave, a 5% gratuity and 8% holiday allowance;
• working hours between 08:00 and 16:30 or between 09:00 and 17:30;
• after your onboarding period, the possibility to work from home up to 1 day per week;
• plenty of opportunities to grow within an organisation that is continuously developing and invests in courses, training and your development.