Hybrid Customer Service & Social Media Assistant

Customer Service & Social Media Assistant - Hybrid (Birmingham)

Part-Time | Flexible Hours | Work From Home + 1 Day in Office

Looking for a role where you can combine customer service with social media
-all while working flexibly from home? This could be the perfect fit.

We're working with a growing and highly regarded business that supports well-known brands behind the scenes. This is a fantastic opportunity to join a close-knit, supportive team where your work genuinely makes an impact across both customer experience and digital engagement.

This isn't just a customer service role. You'll be part of a team that manages real-time customer interactions and online brand communities
, giving you exposure to both traditional service channels and social media management in a regulated environment.

You’ll have the flexibility of working from home, combined with the benefits of being part of a collaborative team when you're in the office.

Every day will bring variety, including:

• Supporting customers across phone, email, and digital platforms
• Handling queries and resolving issues with a calm, professional approach
• Monitoring and engaging with social media communities
• Supporting content scheduling and digital activity
• Working with data and systems to keep everything accurate and organised
• Collaborating with the wider team to deliver a high-quality service

You might already have experience in customer service or social media—or both. What really matters is:

• Strong communication skills (written and verbal)
• Confidence dealing with customers and managing enquiries
• Attention to detail and accuracy
• The ability to work independently from home
• A proactive, positive attitude and willingness to learn

If you enjoy helping people, working with digital platforms, and being part of a supportive team
, you’ll thrive here.

• Part-time hours (minimum 20 hours per week)
• Flexible shifts: 9am-1pm or 1pm-5pm (weekdays)
• Hybrid working: primarily from home with up to one day per week in the Birmingham office
• Competitive hourly rate (depending on experience)

• Flexible, hybrid working that fits around your lifestyle
• Opportunity to develop both customer service and social media skills
• Exposure to well-known brands and varied projects
• Supportive, collaborative team environment
• Ongoing training and development

If you're looking for a role that blends people skills with digital experience
, we'd love to hear from you.

Apply today or get in touch to find out more.

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