Senior Customer Success Manager; Spanish Speaking Remote

Overview

Immersive Labs is hiring a Senior Customer Success Manager (Spain and Iberia) based in the UK to partner with enterprise customers and deliver onboarding, enablement, and value realization across their lifecycle.

• Partner with customers to ensure effective onboarding and set them up for success.
• Create and execute a communications plan to engage customers throughout their journey.
• Align strategy and build programs for customers with measurable outcomes.
• Collaborate with the product and customer support teams to share new features.
• Nurture upsell and cross‑sell opportunities in partnership with Sales to increase account penetration.
• Monitor CSAT and resolve concerns with the assistance of internal teams.

• Several years of experience in Customer Success, account management, or equivalent within a SaaS environment, preferably in Cybersecurity or Cyber Risk Management.
• Exceptional planning, presentation, and written communication skills.
• Experience implementing customer solutions and managing client relationships.
• Experience in project management with a proven track record of delivering multiple projects on time and within scope.
• Ability to maintain a high‑value, outcome‑based relationship with a diverse customer base.
• Based in the UK or Belgium, fluent in Spanish, and able to speak French;
  German language skills are highly desirable.

• Time off, flexible and remote working, 25 days annual leave + 2 volunteering days and birthday day off.
• Enhanced parental leave, mindfulness groups, and critical illness cover.
• Career and learning development through the platform and a ‘Learn Anything’ fund.
• Share options, sales incentives, and Recognition & Rewards for high performance.
• Informal or formal flexible working options (flexible start/finish times, reduced hours, job share, remote working).
• Monthly socials, sports clubs, and occasional in‑person events at the EMEA HQ.