Customer Service Agent – Remote | Lululemon

• Location: Remote (United Kingdom)
• Job Title: GEC Educator – Customer Service Agent
• Contract Type: Fixed-Term | Full-Time (40 hours/week)
• Vacation Blackout: 20 November 2025 – 10 January 2026

Join Lululemon’s Guest Education Centre (GEC) as a Customer Service Agent, where you’ll deliver world-class support across phone, email, live chat, and social media. You’ll be the voice of the brand, helping guests navigate their shopping experience with empathy, efficiency, and product expertise.

• Resolve guest inquiries with warmth and professionalism
• Manage orders, returns, and troubleshooting across multiple platforms
• Maintain deep knowledge of Lululemon products and policies
• Meet quality, schedule adherence, and efficiency targets
• Participate in career development and performance coaching
• Contribute to an inclusive team culture through IDEA initiatives

Required:

• Minimum 1 year of customer service experience
• Strong verbal and written communication in English
• Ability to multitask and manage live chat conversations
• Intermediate to advanced computer skills (Microsoft Office, internet navigation, 50 WPM typing)
• Commitment to 2.5 weeks full-time training
• Self-motivated, dependable, and able to work independently

Preferred:

• Familiarity with e-commerce platforms and CRM tools

• Weekdays: 7am–5pm GMT
• Full-time: 40 hours/week
• Work-from-home setup:
  • Quiet, distraction-free space with a closable door
  • Reliable internet connection
  • Ability to work on a computer for up to 8 hours/day

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