Complaints Handler

Complaints Handler – Banking & Financial Services (Remote)

Work from Home (UK)

From £30,000 per annum | Full Time (40 hours)

• Fully remote working
• 28 days holiday (rising to 30 days with service)
• 24/7 Employee Assistance Programme & mental health support
• Retail discounts & perks platform (major UK brands, tech & more)
• Cycle to Work scheme
• Genuine career progression & development opportunities
• Recognition & referral bonus schemes (earn up to £900)
• Flexible working & focus on work-life balance

This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference.

You’ll be trusted to manage complex complaints, deliver fair outcomes, and provide an excellent customer experience—all from home.

• Investigate and resolve financial services complaints (including regulated cases)
• Communicate clearly with customers via phone and written responses
• Make fair, evidence-based decisions in line with FCA guidelines
• Manage your own caseload and meet SLAs and deadlines
• Work across multiple work streams in a dynamic environment

• Minimum 12 months complaints handling experience in a UK FCA-regulated environment
• Strong written and verbal communication skills
• Ability to manage complex cases and handle objections professionally
• Organised, adaptable, and comfortable working to targets
• A customer-first mindset with strong attention to detail

• 2 weeks structured training
• 2 weeks supported “Grad Bay”

Right to Work, Criminal Record, Credit, CIFAS & sanctions checks required

If you’re looking for a remote role where your experience is valued, your development is supported, and your work genuinely impacts customers
, this could be your next move.