Customer Service Advisor - Estonian Speaking

Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

This is a fixed-term contract until 31st January 2027, with a potential start date in June. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus a performance based/discretionary bonus of up to 10%. Full in‑person training will be given with a 3‑week induction followed by 2 weeks on‑the‑job support.

We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week after training.

• Respond to consumers in both English and Estonian – spoken and written.
• Engage with consumers via phone and email, handling topics such as order and return queries, digital and app experiences, LEGO electronics, brand information, product quality, and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.

Desired qualities include staying calm when LEGO mini‑figures lose their heads, energy, compassion, and fluency in English and Estonian.

• Family Care Leave – enhanced paid leave options for those important times.
• Insurances – life and disability insurance.
• Wellbeing – resources and benefits to nurture physical and mental wellbeing and build community.
• Colleague Discount – generous discount from day 1.
• Bonus – performance‑based bonus scheme.
• Hybrid workplace policy – average of 3 days per week in the office.

Children are our role models. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group. The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.