Customer Solutions Agent

Position Summary

Fantastic opportunity to join PRA Group – one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will be speaking with our customers on inbound and outbound calls, understanding their circumstances and aiming to help them become debt free with us.

• £26,000 per annum salary
• Opportunity to earn up to £500 bonus per month*
• Hybrid working: 3 days in our Kilmarnock office and 2 days working at home after 3 months
• 37.5 hours per week:
  Mon‑Thu shifts across 8am‑8pm, Fri 9am‑5pm and 1 in 3 Sat 8am‑2pm with a day off during the week
• 28 days holiday (increasing to 29, 30, then 31 after 5 years)
• Pension – 5% minimum employee and 4% employer contributions
• Life Assurance – 3× annual salary
• Free medical, dental and optical healthcare cash plan

• Excellent listening, communication and negotiation skills
• Strong attention to detail
• Ability to problem solve independently
• Self‑motivation and results‑focused
• Positive, personable approach and a team player

• Discounts at over 1,000 shops and online retailers
• Health and Wellbeing network
• Employee Assistance Program
• Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5‑year work references, criminal background check and basic credit check.

PRA Group (UK) Ltd applies an Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

As a global leader in acquiring and collecting non‑performing loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit

* Bonus payable after training is complete