Associate in Customer Support at AlphaSense

Position: Associate Role in Customer Support at AlphaSense
Location: St. John's

Join Alpha Sense as an Associate in Customer Support based from anywhere in Canada. Apply your expertise to provide outstanding user support and drive product engagement.

This role integrates customer service proficiency with technical insight in the Customer & Product Support team. You will be instrumental in resolving customer issues, guiding them through platform features, and collaborating with internal teams to enhance usability and functionality of Alpha Sense's solutions. This position offers abundant opportunities for professional growth and learning.

Key Responsibilities:

• Provide top-tier customer assistance and troubleshooting

• Lead support calls and directly manage complex inquiries

• Identify documentation needs and contribute to knowledge creation

• Train new hires and help develop onboarding materials

• Engage in customer feedback to guide product initiatives

Requirements:

• 3+ years’ experience in a client support role

• Strong analytical and communication skills

• Committed to a customer-first mindset

• Capable of multi-tasking in a home-based setup

• Interest in evolving technology in AI and software

Deliver exceptional support and elevate the client experience at Alpha Sense through your dedication and expertise.
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