WAH Call Center Agent

Work-at-Home (WAH) Call Center Agent

Remote Work-at-Home | Canada

MCI is one of the fastest-growing tech‑enabled business services companies in the USA. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are urgently hiring Work-at-Home (WAH) Call Center Agents to join our remote customer support team. This is a fast‑paced opportunity for individuals who are ready to start immediately and provide top‑tier service from a home‑based environment. To be considered you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

• Respond to customer inquiries via phone, email, or chat.
• Provide timely and accurate information regarding products and services.
• Troubleshoot and resolve customer issues with professionalism.
• Maintain detailed records of customer interactions.
• Meet daily performance metrics and call handling targets.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Ability to start work immediately.
• Previous call center or customer service experience is a plus.
• Strong communication and multitasking skills.
• Comfortable working independently in a remote setting.
• Reliable internet connection and a quiet, distraction‑free workspace.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

• Paid Time Off – Earn PTO and paid holidays.
• Health Benefits – Full‑time employees eligible for supplemental health coverage through Blue Cross.
• Life Insurance – Access to life insurance options.
• Supplemental Insurance – Accident and critical illness coverage.
• Career Growth – Focus on internal promotions and significant advancement opportunities.
• Paid Training – Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment – Team‑oriented culture that fosters collaboration.
• Casual Dress Code – Comfortable while you work.

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Apply today if you’re ready to join a company that recognizes your contributions and supports your growth.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees…