Remote Bilingual Customer Service

Position: Remote Bilingual Customer Service Roles
Join a new department as a Bilingual Customer Service Representative with Randstad Canada, working entirely remotely. Utilize your bilingual communication skills to assist customers across Canada every day!

In this full-time role, you'll handle a variety of customer inquiries in both English and French, managing 50-60 inbound calls daily. Your expertise in navigating internal channels and CRM systems will help you effectively assist with loyalty programs and other customer needs. Plus, enjoy the flexibility of a rotational shift schedule planned in advance.

Key Responsibilities:

• Process new and replacement redemption orders promptly

• Route customer inquiries for efficient resolution

• Assist with loyalty points, fraud issues, and navigation

• Maintain detailed records of customer interactions

• Handle approximately 50% French and 50% English calls

Requirements:

• Strong bilingual skills in French and English

• Experience in a high-volume call center

• Proficiency with MS Teams, Outlook, and CRM software

• Solution-oriented approach

• Reliable computer and Ethernet internet connection

Leverage your bilingual skills in customer service while working remotely with Randstad Canada.
#J-18808-Ljbffr