Customer Support Specialist Nordics

YOUR TASKS AND RESPONSIBILITIES

In this challenging position as Customer Support Specialist, you will work in a dynamic team of approximately 20 highly motivated colleagues in our international Order-To-Bill department in Maastricht. You will act as an ambassador for Bayer Medical Care BV and ensure that Bayer’s direct customers receive excellent service.

• Increase customer satisfaction and build loyalty by maintaining positive relations with customers and delivering exceptional service through all contacts, whether written or verbal.
• Support the Order‑to‑Cash and reverse logistics process on a customer level by executing order intake through various ordering channels, entering orders in SAP, confirming and coordinating with credit management, supply chain and logistics; ensure timely and accurate processing of customer orders, including invoicing and returns management.
• Handle customer complaints, both internal and external, via the defined complaint processes.
• Work closely with global and local functions within logistics, supply chain, master data, regulatory and legal departments to organize and execute orders.
• Support Field Service Engineers.
• Support the Sales department (Key Account Managers, Country head, etc.).

You will join a dynamic team of about 20 colleagues who are passionate about performance and delivering state‑of‑the‑art service to our internal customers worldwide. The team is diverse in age and nationalities and maintains an informal culture that encourages collaboration across departments.

• You have at least a bachelor’s degree in a business‑related subject or comparable business experience; recent graduates are also considered.
• Perfect command of the English language is a must; you also need professional proficiency in at least one of the following languages:
  Norwegian, Swedish, Finnish, or Danish.
• You are customer‑focused and service‑mindful, with outstanding communication skills.
• You are flexible and able to work under pressure.
• You are organised and excellent at multitasking.
• You are capable of working both independently and in a team.
• Basic knowledge of marketing, sales and the medical environment adds value.
• You have good practice with MS Office; SAP application experience is preferred.

• Start salary between €2,970 and €3,987 gross monthly based on 40 hours.
• Possible work from home office.
• 8% holiday pay, a 13th month and a yearly bonus.
• 34 days of leave, of which 5 are used for days the office is closed.
• Good pension plan.
• Plentiful challenges and opportunities to learn and develop yourself.
• An inspiring and demanding setting.
• International career opportunities.
• You start with a one‑year contract; if there’s a match, it becomes a permanent position.