Helpdesk Operator

Helpdesk Operator – Join Our Team!

We are looking for a motivated and customer-focused Helpdesk Operator to join our team.

• Thursday to Saturday
• 12-hour shifts
• 36 hours per week

This is an office-based role, with overtime opportunities available working from home.

We are seeking a friendly, professional, and passionate individual with strong customer service experience to support our busy helpdesk operation. The successful candidate will be responsible for managing incoming phone calls and email requests, supporting employees, and accurately logging information onto our company systems.

As the first point of contact for the Mitie team, you will play a key role in ensuring all requests are handled efficiently and professionally, delivering excellent customer service at all times.

• Answer all calls and emails to the helpdesk promptly and professionally
• Log and manage requests accurately using internal systems
• Ensure timely input and output of all helpdesk data
• Schedule tasks and produce relevant reports
• Maintain a continuous and efficient flow of requests
• Follow Mitie policies, processes, and procedures at all times
• Support customers and colleagues while maintaining confidentiality

The ideal candidate will:

• Have excellent customer service skills and a professional telephone manner
• Be able to work under pressure and meet demanding deadlines
• Demonstrate strong attention to detail and accuracy
• Have good literacy and numeracy skills
• Be confident using Microsoft Office applications
• Possess excellent written and verbal communication skills
• Have strong planning and organisational abilities
• Be capable of managing workloads effectively in a fast-paced environment

If you are organised, proactive, and passionate about delivering high levels of service, we would love to hear from you.