Customer Support Social Media Advisor - German language Job Belfast Northern Ireland UK,Customer Service/HelpDesk

Position: Customer Support Social Media Advisor - German language.

Role Overview

Experience the power of a game‑changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

Hourly rate of £12.75.

Hybrid model – A mix of days on site based in Belfast City Centre and the comfort of your own home.

Full‑time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am‑12am Monday to Sunday.

Responsibilities

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

Benefits & Compensation

Discount on car and home insurance with AXA
Refer‑a‑friend incentive
Employee Assistance Program – a range of support and resources, accessed free
Wrkitplatform – access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources
Free healthcare cover for you and your dependents with pension (after one year)
UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents
Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
On‑site gym
On‑site parking
Private medical insurance
Referral programme

Qualifications

Proficient or bilingual in German and English (oral and written)
Social media or content moderation experience (desired)
Minimum of 6 months customer service experience (mandatory)
Fully flexible between 8am‑12am Monday to Sunday
Minimum broadband speed of 10 Mbps and a private / distraction‑free location when working from home
Spotless record, free from any credit, criminal or disciplinary issues

Eligibility & Work Authorization

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

EEO Statement

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Concentrix is a Disability Confident and equal opportunity employer.

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