Customer Service Coordinator

Position: Customer Service Coordinator Hybrid Role
Location: Wheatley

Enhance customer satisfaction as a Customer Service Coordinator in Wheatley, Oxfordshire, with hybrid working. This role demands strong order management and communication skills while supporting a globally connected team.

This fixed-term contract position at a top Oxford-based FMCG company is ideal for experienced customer service professionals. You’ll act as a crucial liaison, ensuring timely order processing and effective query resolution. The role also involves collaboration with diverse teams across logistics, finance, and more, providing a truly varied work experience.

Key Responsibilities:

• Process customer orders accurately and on time

• Communicate stock issues and delays to stakeholders

• Investigate and resolve transport and warehouse queries

• Manage returns and ensure product code accuracy

• Build strong relationships with customers and teams

Requirements:

• Proven customer service experience in B2B or FMCG

• Familiarity with ERP systems; SAP experience preferred

• Strong understanding of supply chain processes

• Excellent communication and organizational skills

• Proficient in Microsoft Office Suite

In this pivotal role, leverage your skills to enhance customer experiences within a supportive, quality-driven team.
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