Call Centre Agents in Gauteng – FlySafair

Overview

Fly Safair’s call centre jobs in Gauteng offer exciting opportunities for job seekers in the Johannesburg area. As one of South Africa’s leading low-cost airlines, Fly Safair operates a significant call centre hub in Johannesburg, creating job openings for residents in the Gauteng region.

This guide provides an overview of Fly Safair’s call centre career opportunities in Gauteng, the latest job openings, employee salaries and benefits, required qualifications and skills, and how to apply.

Gauteng’s aviation and customer service sector, centered around Johannesburg and O.R. Tambo International Airport, supports robust hiring for call centre roles. Based on data from za.jobservicehub, Indeed, and Fly Safair announcements as of 2025, the following organizations frequently hire for call centre or customer service roles in or supporting Fly Safair’s operations in Gauteng:

• Fly Safair:
  The primary employer, hiring for call centre roles like Customer Service Agent, with applications via the Fly Safair careers portal and occasional walk-in interviews in Johannesburg. (Postings: 4–6 monthly on Fly Safair careers site and Indeed).
• Airlink:
  Regional airline recruiting for customer service and call centre roles in Gauteng. (Listings: 2–3 monthly on Airlink careers site).
• South African Airways (SAA):
  National carrier hiring for call centre and customer support roles in Johannesburg. (Vacancies: 2–4 monthly on SAA careers site).
• Comair Limited:
  Operator of Kulula and British Airways flights, offering call centre positions in Gauteng. (Hiring: 1–3 roles/month via Comair careers site).

Walk-in interviews are occasionally held in Johannesburg (e.g., Sandton, Kempton Park) for call centre roles, accessible to residents across Gauteng.

Fly Safair offers a range of call centre roles in Johannesburg, both on-site and potentially remote, to support its operations at O.R. Tambo International Airport. Below are some of the most frequently available positions:

• Customer Service Agent (Call Centre)
  • Responsibilities:
    Handling inbound and outbound calls, resolving customer queries, providing flight information, assisting with bookings, cancellations, and complaints, and ensuring a positive customer experience.
  • Skills Needed:
    Excellent communication skills, patience, problem-solving abilities, and proficiency in using customer service software.
• Reservations Agent
  • Responsibilities:
    Assisting customers with flight reservations, ticketing, itinerary changes, and special requests.
  • Skills Needed:
    Attention to detail, multitasking, and knowledge of reservation systems.
• Complaints Resolution Specialist
  • Responsibilities:
    Addressing and resolving escalated customer complaints, ensuring timely follow-ups, and maintaining high levels of customer satisfaction.
  • Skills Needed:
    Strong interpersonal skills, conflict resolution abilities, and emotional intelligence.
• Technical Support Agent
  • Responsibilities:
    Providing technical assistance to customers regarding online bookings, website issues, mobile app functionality, and payment processing.
  • Skills Needed:
    Technical proficiency, troubleshooting skills, and familiarity with IT systems.

Salary data for Fly Safair call centre roles in Gauteng is based on data from za.jobservicehub, Indeed, and employee reviews as of 2025. Entry-level roles like Customer Service Agent start at ZAR 16,000–23,000 per month (ZAR 192,000–276,000/year for 40-hour weeks).

• Customer Service Agent: 16,000–23,000 per month — Health insurance, remote work options
• Reservations Agent: 16,500–23,500 per month — Health insurance, remote work options
• Complaints Resolution Specialist: 17,000–24,000 per month — Health insurance, remote work options
• Technical Support Agent: 17,000–24,000 per month — Health insurance, remote work options

Fly Safair call centre roles in Gauteng require basic qualifications, with training provided for entry-level positions.

• Education and Qualifications
  • High school diploma (Grade 12/Matric) or equivalent required.
  • Diploma in customer service, hospitality, or call centre management is an asset but not mandatory.
• Experience
  • No prior experience required for entry-level roles; 1–2 years in customer service or call centres is preferred.
  • Previous experience in aviation or hospitality strengthens applications.

To apply for Fly Safair call centre jobs in Gauteng, follow these steps, ensuring compliance with the airline’s secure application process:

• Visit the Fly Safair Careers Website () to search for call centre vacancies in Johannesburg, and filter for roles like Customer Service Agent.
• Submit applications via the Fly Safair careers portal or job platforms like Indeed ().
• Check for walk-in interview schedules at Fly Safair’s Johannesburg office or recruitment events in Sandton or Kempton Park.