Customer Service Advisor

Overview

Part Time: 17.25 hours per week. The successful candidate will be required to work Sundays in line with the rota. Initially this role will be onsite for training. Thereafter, this role will be a hybrid role (one to two days from home).

Join Musgrave – A Legacy of Innovation, Community, and Excellence
. Musgrave is one of Europe’s most successful family-owned businesses, with a 150-year legacy in food and brand innovation. We serve communities across Ireland and Spain, supporting thousands of retail and food service family businesses to make a positive impact on the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland, and we are looking for dynamic, forward-thinking individuals to join us on this journey.

We are excited to invite a candidate to join our team as a Customer Service Advisor.

• Consistently providing expert customer service to our retailer community in a friendly and professional manner.
• Handling queries with high quality, including call and email queue management.
• Supporting our service excellence model across the business.
• Identifying and sharing ideas within the team to improve processes and retailer communications.
• Analyzing call and query patterns to identify opportunities for better service.
• Contributing to creating the best team environment.

• 1–2 years’ experience in a busy, customer-focused environment.
• Competency in PC packages including the MS Office suite.
• Previous experience using in-house database systems and spreadsheets.
• Strong commitment to providing the best customer experience with excellent communication and interpersonal skills.
• Ability to work with initiative and to complete tasks accurately while contributing to team goals.
• Proven ability to work in a fast-paced environment with a varied workload.
• Previous experience in a customer service role, working to deadlines; exposure to Musgrave processes and systems is advantageous.

• Career Development:
  Opportunities for personal and professional growth.
• Collaborative Environment:
  Work with a passionate team where your contributions matter.
• Innovation Focus:
  Be part of a company that values forward-thinking solutions.
• Community Focus: A company that values its communities and aims to make a positive impact.
• Be Part of a Legacy:
  Long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operates a Work Smart hybrid working model where you can alternate time between in-office collaboration and remote work.