Bilingual Travel Customer Service Expert - Remote

Position: Bilingual Travel Customer Service Expert - Remote Opportunity
Elevate customer experiences as a Bilingual Travel Customer Service Representative. Provide exceptional support via phone, email, and chat while ensuring every client interaction is seamless and professional.

In this permanent full-time role, you will engage with high-value customers, assisting with travel coordination and loyalty program benefits. Your expertise in GDS systems and TICO certification will be paramount as you navigate travel itineraries and create unforgettable customer experiences. This role demands strong communication skills and a genuine passion for problem-solving in a remote work setting.

Key Responsibilities:

• Provide service through phone, email, and chat

• Assist with travel, lifestyle, and loyalty program inquiries

• Book and manage travel using GDS systems

• Support customers with cancellations and re-bookings

• Plan complex travel itineraries and manage disruptions

Requirements:

• Minimum of 2 years in travel or hospitality

• Fluent in English and a second language

• GDS experience highly valued

• Excellent multitasking and communication skills

• High school diploma or equivalent required

Shape exceptional travel experiences and deliver outstanding support to valued clients.
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