Client Success Coordinator – Museema LLC | Remote

Client Success Coordinator – Museema LLC | Remote (UK)

About the Role
Museema is a US-based company helping marketing and HR teams build and manage branded company stores for custom swag, employee gear, and on-demand merchandise. We’re a small, close-knit team, and this is our first dedicated Client Success Coordinator hire — a fully remote role open to candidates across the UK.

You will own the day-to-day relationships with a defined portfolio of clients, ensuring they get the most out of their stores. This is a proactive role, focused on building genuine client relationships, spotting opportunities, and driving engagement and growth.

• Act as the primary relationship owner for assigned client accounts
• Respond to client questions and requests via email in a professional, warm manner
• Proactively suggest seasonal campaigns, product recommendations, and new ideas
• Support onboarding of new clients and ensure smooth adoption of their store
• Develop outreach campaigns to keep clients engaged and growing
• Flag and resolve issues internally, ensuring nothing falls through the cracks
• Build strong client relationships to foster trust and satisfaction
• Coordinate with a store update team member, gaining people management responsibility

• Self-starter with proactive ideas for client engagement
• Organised, dependable, and able to manage time independently in a remote role
• Commercial awareness to spot upsell opportunities
• Genuine enjoyment of client interaction and relationship building
• Experience in customer service, account support, or client-facing roles
• Experience managing or coordinating with others

• Salary/Pay: £26,000–£27,000 per year (depending on experience)
• 28 days holiday
• Fully remote role, open to UK candidates
• 3-month paid trial period, converting to a 1-year contract
• Opportunity to grow with a small, ambitious US company

Remote role, UK-based. Occasional early evening calls with US clients required.

• Contract length: 12 months (Temp to perm, Fixed-term)
• Full-time position

Apply via Museema LLC’s careers site or Indeed with your CV and a short message explaining your interest in the role.