Remote Bilingual Customer Service Agent

Become a key player at Avantor as a Remote Bilingual Customer Service Agent. Deliver exceptional customer support in both French and English while working from the comfort of your home.

Avantor seeks a bilingual customer service representative to handle inquiries, manage orders, and resolve customer issues promptly. With a high school diploma and 1–3 years in customer service, you will use your skills to interact efficiently with customers and internal teams. This role emphasizes dual-system operations and effective communication to boost sales interactions and customer satisfaction.

Key Responsibilities:

• Manage inbound customer inquiries in French and English

• Own customer requests from initiation to resolution

• Process and expedite orders using complex systems

• Troubleshoot customer issues and provide solutions

• Collaborate with the sales team to align on customer concerns

Requirements:

• High school diploma required

• 1-3 years of customer service experience

• Bilingual in French and English (verbal and written)

• Intermediate PC skills with multi-system proficiency

• CRM experience (e.g., SAP, C4C) is preferred

Transform your customer service talents into effective solutions at Avantor, enhancing customer experiences while supporting your career growth.
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