Customer Service Advisor - Spanish Speaking

As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans.

This is a fixed‑term contract until 31st January 2027.

During the peak season, you will respond to LEGO fans from all corners of the world, providing a range of support services and ensuring a high‑quality customer experience.

We offer a competitive starting salary and a performance‑based discretionary bonus of up to 10%. Full in‑person training is provided, with a 3‑week induction followed by on‑the‑job support.

Our hybrid‑work approach allows Customer Service Advisors to work from home up to three days per week and from the office for a minimum of two days each week, after training.

If you can keep cool when LEGO mini‑figures are losing their heads, you’ll thrive on our team. You bring energy, compassion, and fluency in English and Spanish.

• Respond to consumers in both English and Spanish – spoken and written.
• Engage with consumers via phone and email, handling topics such as order and return queries, digital and app experiences, LEGO electronics, brand information, product quality, and feedback.
• Build strong, positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick‑based problems using our tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts, including some weekends, to ensure exceptional service.

• Family Care Leave – We offer enhanced paid leave options for important times.
• Insurances – All colleagues are covered by life and disability insurance.
• Wellbeing – Resources and benefits support physical and mental wellbeing, along with community opportunities.
• Colleague Discount – From day one you qualify for a generous colleague discount.
• Bonus – Eligible bonus rewards when goals are reached.
• Workplace – Your primary workplace location will be one of our offices, stores, or factories. Our hybrid policy averages 3 days per week in the office.

The LEGO Group is committed to equal employment opportunity and equal pay, encouraging applicants from all backgrounds.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing. Candidates in high‑engagement roles with children must complete a Child Safeguarding Background Screening as a condition of the offer.