Remote Support Specialist in Customer Care

Transform family support with a Remote Support Specialist role in Customer Care. This position emphasizes virtual interactions to guide members through their benefit choices.
We value professional individuals eager to contribute to team growth. As a Customer Support Specialist, engage with clients via Zoom, simplifying their understanding of benefit programs. You'll assist with completion of documentation, organize records, and ensure follow-ups to foster positive experiences.

Key Responsibilities:

• Conduct virtual meetings with members and families

• Review and explain benefit programs clearly

• Assist clients in filling out necessary documents accurately

• Organize records of appointments and support applications

• Provide consistent follow-up for ongoing support
Requirements:

• Legally authorized to work in Canada or US

• Completion of high school diploma required

• Customer service or related experience preferred

• Comfortable with Zoom and basic technical tools

• Excellent communication and detail management skills
Take advantage of your adaptability and solution-focused mindset to positively impact families through essential benefit programs.
#J-18808-Ljbffr