Customer Service Advisor

Customer Service Representative

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN
& home based (flexible hybrid working pattern)

Pay Rate: 13.98

Enhanced: 16.23 (hours worked 20:00 - 00:00)

Overtime: 20.97 (bank holidays and Sundays)

Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22

Hours: Full time, 5 days, 35 hours per week

Shifts between the hours of:

• Early Shift Pattern - hours between 7:00 - 17:00
• Late Shift Pattern - hours between 13:00 - 23:00

Training:

Office based on site for the first 6 weeks

Duration: Temporary Ongoing Contract

Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

• Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem‑solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

• Join a company that values diversity, inclusively, and work-life balance.
• Benefit from comprehensive training and ongoing support to excel in your role.
• Enjoy excellent career progression opportunities.
• Receive competitive pay and exciting benefits.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• A flexible Hybrid working model.
• Access to an on‑site Gym and Colleague Restaurant.
• Free on‑site parking.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.