Customer Service Representative; Remote

Customer Service Representative (Remote) | $16–$18/hour + Incentives

Concentrix is hiring remote Customer Service Representatives across Canada to deliver exceptional support experiences for global brands. This full-time work-from-home role offers competitive pay, paid training, and a comprehensive benefits package. If you’re compassionate, tech-savvy, and ready to grow your career in a people-first company, this is your opportunity to join a global team of game-changers.

• Job Title
  :
  Customer Service Representative (Remote)
• Company
  :
  Concentrix
• Salary
  : $16–$18/hour + performance-based incentives
• Contract Type
  :
  Full-Time
• Department
  :
  Operations – Contact Center
• Job : R1618504
• Application Status
  :
  Ongoing (Military veterans encouraged to apply)

Concentrix is a global customer experience technology and services company with over 440,000 employees in 70+ countries. Recognised as one of the “World’s Best Workplaces,” we champion diversity, career growth, and innovation. Our mission is to help the world’s best-known brands improve their businesses through tech-powered customer service.

As a remote Customer Service Representative, you’ll provide inbound support via phone and internet, helping customers resolve routine issues and navigate products and services. You’ll follow structured call flows, document interactions, and offer additional solutions—all while delivering expert service with a smile.

• Provide inbound customer support using a call flow guide
• Assist customers with basic technical issues and product inquiries
• Document and retrieve information in internal databases
• Offer additional products or services when appropriate

• 1+ year of customer service experience
• High school diploma or GED
• Open availability for shifts
• Quiet, distraction-free home workspace
• Strong multitasking and computer navigation skills
• Eagerness to learn new technologies
• Desktop or laptop for initial testing (work computer may be provided)
• High-speed internet (no satellite, wireless, or hotspots)
• Smartphone for authentication and communication

• $16–$18/hour base pay (not below minimum wage)
• Paid training and performance-based incentives
• Daily Pay enrollment option for early access to earnings
• Medical, dental, and vision insurance
• Registered Retirement Savings Plan (RRSP) with employer matching
• Paid time off and holidays
• Employee Assistance Program (EAP)
  Mentorship and leadership development programs
• Networking groups:
  Women, Black Professionals, LGBTQ+ Pride, Neurodiversity, Disabilities, and more
• Health and wellness support
• Diversity, equity, and inclusion initiatives
• Celebrations:
  Concentrix Day, Customer Service Week, Game-Changer Appreciation Day, and more

Concentrix is an Equal Opportunity Employer. We prohibit unlawful discrimination and harassment and welcome applicants from all backgrounds, including race, gender, age, disability, sexual orientation, religion, and veteran status.