Customer Service Team Lead

Position: Customer Service Team Lead Hybrid Role
Elevate customer experiences as a Customer Service Team Lead at Algae Cal, focusing on team development in a hybrid work model. Drive customer satisfaction through exceptional leadership and coaching.
In this role, you will lead the customer service team to deliver outstanding service and consistent performance. Your responsibilities include coaching team members on customer service skills, analyzing performance, and implementing improvements. You'll recruit top talent while fostering a culture prioritized on empathy and exceptional customer care.

Key Responsibilities:

• Lead customer service team to achieve high performance

• Develop team skills in service and sales

• Utilize performance data to find improvement avenues

• Recruit and nurture top talent for team growth

• Promote an empathetic and caring team atmosphere
Requirements:

• 5+ years' customer service experience required

• 2+ years' experience in management preferred

• Extensive knowledge of CRM and contact-center solutions

• Proven success in driving team metrics

• Strong ability to attract quality team members
Drive top-notch customer service and team performance at Algae Cal in a supportive work environment.
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