Broker Billing Specialist

Job Overview

Under direct moderate supervision, this role serves as the primary point of contact for brokers and policy holders through inbound calls with billing and payment related inquiries, contributing to Wawanesa’s success.

Final date to receive applications:
Wednesday, June 10, 2026.

• Deliver exceptional customer service by responding to inbound inquiries, investigating complex billing issues, and providing clear solutions to keep policies in good standing.
• Collaborate closely with internal departments—including Underwriting and Remittance Processing—to resolve requests, redirect out‑of‑scope items, and maintain strong working relationships.
• Manage a variety of billing‑related processes such as payment plan and withdrawal date changes, Hold Cancellations, Exit Delinquencies, Move Payments, Recollections, Payment Deferrals, and Equalizing Scheduled Withdrawals.
• Support refund‑related activities, including refund re‑issues, credit card payment reversals, payment traces, and refund status inquiries.
• Navigate multiple systems and applications (e.g., Guidewire Policy Center/Billing Center, JIRA, SharePoint, Genesys Telephony, MS Teams, Microsoft Office Suite) while aiming for First Call Resolution.
• Handle email inquiries within service levels, reprint account notices as needed, and perform additional duties as assigned.

• Bilingual in French and English is a strong asset.
• At least 2 years of relevant experience in customer service within a high‑volume, call center environment.
• Strong analytical and math skills for reviewing complex billing information.
• Excellent verbal and written communication with a strong customer service focus.
• Skilled in problem‑solving and managing difficult conversations.
• High attention to detail, clear communication, and effective questioning.
• Strong organizational and multitasking abilities.
• Collaborative team player; able to work scheduled shifts.
• Completion of a post‑secondary program would be considered an asset.
• Actively pursuing or willing to pursue CIP is an asset.

Salary: $55,000. In addition to salary, eligible for an annual bonus plan, leave of absence top‑up programs, generous vacation time, personal days, premium free benefits, and a pension plan.

Hybrid work environment: flexible 2 days per week or 15 hours per week in a Wawanesa office, with remote work available from Calgary or Edmonton.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2

SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to