Client Service Representative Remote

Job Overview

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability. We value collaboration, accountability, and integrity, and we are committed to delivering exceptional service to our customers.

We are looking for sales representatives who are trained to excel in selling and to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Earn $21.50 CAD per hour (Fees apply: $2.00 per hour Marketplace Licensing Fee and $1.00 Live Xchange Service Fee).

Work a minimum of 20 hours per week. You can work more hours if you would like to. Set your own flexible schedule between Monday‑Friday: 7:30 am–11 pm EST (Peak: 9 am–4 pm EST);
Saturday: 7:30 am–8 pm EST (Peak 7:30–8 pm);
Sunday: 9 am–8 pm EST (Peak 11 am–3 pm).

• Assist customers in understanding The Junkluggers service and schedule.
• Handle customer interactions through various channels, including phone, email, text message and others.
• Provide comprehensive customer assistance: address a broad spectrum of customer needs, from booking an appointment to general inquiries.
• Communicate directly with customers regarding current and future service requests, which includes but is not limited to scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability.

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must be able to work a minimum of 20 hours per week following the operating/peak hours stated above.
• Strong verbal and written communicator.