Bilingual Customer Service Representative; Federal

Position Overview

Permanent Bilingual Customer Service Representative in a federal contact center. You will provide support and service to providers and members, problem‑solve inquiries, and contribute to a positive team environment.

• Respond to inquiries from providers and members via phone and email.
• Problem‑solve and ensure a high level of customer service.
• Maintain accurate records and navigate multiple software applications simultaneously.
• Handle both routine and challenging calls efficiently.

• Fluent in English and French, both written and verbal.
• Minimum high‑school diploma or equivalent.
• At least 2 years of contact‑center experience preferred.
• Strong communication skills and a customer‑focused attitude.
• Technical aptitude for multitasking across software platforms.
• Ability to concentrate for prolonged periods while seated with a computer and headset.

• Training hours:
  Monday – Friday, 8:00am – 4:15pm AT.
• Post‑training schedule:
  Monday – Friday, 7.5 hours a day, primarily evening shifts.
• Core availability: 7:00am – 10:00pm AT.

• Private working area with a locked door.
• Secure, quiet, distraction‑free environment.
• Approved home internet network with a stable connection.
• Secure the workspace before leaving during scheduled hours.

• Comprehensive health, vision and dental plan—100% employer paid from day one.
• Employer‑matched Defined Contribution Pension Plan.
• Annual Incentive Bonus program.
• Paid vacation with a gifted week in the first year and optional vacation purchase program.
• Extensive virtual paid training program.
• Flexible work arrangements, including remote and hybrid options.

• Reliability Status Clearance (Enhanced Level
  
  B) required—includes fingerprinting, criminal record check, and credit check.
• Candidates must have resided in Canada for at least five years and hold Permanent Resident or Citizenship status.

Medavie welcomes applications from all backgrounds, is committed to fair and accessible recruitment, and provides accommodations during the application process as needed.