Customer Services Advisor

£26,718 - £30,269 per year inclusive of London Weighting

Location:

Time Square, Bracknell (Hybrid working)

Contract:

Permanent

Working Pattern:
Full Time

Hours:

37 hours per week.

DBS Check:
No

Closing Date: 14/06/2026 at 23:59

Reference: CM/26/338524

Join us as a Customer Services Advisor as we continue to improve the service we deliver and enable our customers to interact with us using the communication channel best suited to their needs. Working with others, you will utilise systems to provide better information and processes for both our customers and organisation.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work‑life balance and offer flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. This role includes an expectation to work from our Time Square office one day per week (dependent on operational requirements), alongside flexible working arrangements.

We are looking for someone who can quickly build rapport with customers, demonstrating patience, empathy and understanding. You will ask effective questions to identify the most appropriate course of action and provide clear, concise guidance.

The successful candidate will remain composed and handle challenging situations in a positive, calm and supportive manner. You will be willing to learn, take on new tasks as required and adapt confidently to change. You will also be able to use relevant systems quickly and effectively to meet customer needs.

You will be self‑motivated, confident and an effective communicator, with the ability to manage a diverse range of customer enquiries across a variety of communication channels.

You will be part of a dedicated team managing customer interactions and providing support and advice to help meet a wide range of service requests and enquiries.

The team is focused on delivering a high‑quality service and works closely together, with colleagues always willing to support one another.

While the role can be challenging at times, being part of a team that helps others makes it both satisfying and rewarding.

As a Customer Services Advisor you will be responsible for:

• providing a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.
• delivering the highest quality service within a team environment, as the face of Bracknell Forest Council.
• continually developing the knowledge necessary to handle a diverse range of enquiries at the first point of contact.
• using various communication channels to support customer interactions, including phone, email, web chat, social media and face‑to‑face.
• 25 days annual leave increasing to 28 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
• Hybrid working opportunities to support your wellbeing and work‑life balance.
• Local government pension scheme, with life insurance cover.
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
• Career development through internal and external training opportunities.
• Enhanced maternity, paternity, adoption and fostering leave.
• Employee Assistance Programme (EAP) to support your health and wellbeing.
• Inclusive and social working environment with a variety of staff networks and a sports and social club.

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day.

If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.

We can only accept applications from candidates currently residing in the UK.

Please note that this particular role does not meet the minimum requirements for sponsorship under current UK Visas and Immigration regulations. As such we are unable to offer sponsorship for this position.

No agencies please.

Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.

For an informal discussion or to ask any questions about this role, please contact:

Lisa or Bev -

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.