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Senior E-commerce CX Lead — Remote, AI-Driven

Remote / Online - Candidates ideally in
Cape Town, 7100, South Africa
Listing for: Hire Hangar
Remote/Work from Home position
Listed on 2026-06-05
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
  • IT/Tech
    HelpDesk/Support
Job Description & How to Apply Below
Position: Senior E-commerce CX Lead — Remote, AI-Driven Support

Hire Hangar is looking for a Senior Customer Support / Customer Experience Manager to elevate the customer support operations of a growing e-commerce business. This remote role manages the full customer support lifecycle, driving operational excellence and customer satisfaction.

The ideal candidate has over 5 years of experience in customer support, strong knowledge of Shopify and Zendesk, and familiarity with AI-driven support tools. Excellent communication skills and prior remote work experience are essential.

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Position Requirements
10+ Years work experience
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