Customer Service Representative BeNeLux

Job Description

About the role

The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity, the successful candidate will drive customer satisfaction, coordinate cross-functional processes, and independently develop an assigned customer base to support overall business success.

Key Responsibilities

This position operates under a hybrid work arrangement.

• Act as the primary point of contact for all business customer inquiries regarding label solutions.
• Manage end-to-end order processing, pricing alignment, and delivery schedule coordination.
• Collaborate actively with field sales, logistics, and production teams to ensure smooth and seamless customer service.
• Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth.
• Work cross-border with international teams to build strong, lasting relationships with customers in the Benelux region.

Required:

• Commercial or technical training, a corresponding university degree, or an equivalent qualification.
• Professional experience in B2B sales or corporate customer service, preferably within an international environment.
• Mandatory fluency in both Dutch and English.

Skills you need to succeed:

• A creative and entrepreneurial mindset with a passion for driving innovative projects forward.
• Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams.

What We Offer Here's a glimpse of the great benefits you can expect:

• Health &
  
  Financial Benefits:
  
  * We offer a gross benefit for the supplemental package of mandatory health insurance.
  * Access to Lyra, our confidential Employee Assistance Program, for personal and professional support.
  * We provide a free health check every 4 years, and free fruit on-site.
  * Mandatory participation to the Avery Dennison Pension Fund, employer pays ⅔ of the premium.
  * Holiday allowance and a year-end allowance.
• Time Off & Flexibility:
  * Annual Leave:
  Starting at 24 days, increasing to 26 days after 4 years (pro-rated).
  * Extra Days: 13 additional days per year (+4% ATV allowance, pro-rated) and a bridge day off. Benefit from birth/parental leave in accordance with Dutch labor law, with fully paid partner leave. We also offer flexible working hours and hybrid work options for most positions.
• Commuting & On-site Perks:
  Take advantage of free and enclosed parking in a well-located building, or opt for a commuting allowance/100% reimbursement for public transport.
• Professional Development:
  Invest in your growth with a €500 annual individual training budget, access to lots of internal training/mentoring programs and a budget for hardware when working from home.

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.

Avery Dennison reserves the right to modify this information at any time, subject to applicable law.